Workplace-Based English Language Training in the Hotel Industry: A Systematic Review of Effective Approaches

Abstract

This systematic review analyzes the implementation of workplace-based English Language Teaching (ELT) programs in the hospitality industry with a focus on training approaches, program effectiveness, supporting factors, and implementation challenges. The research uses the PRISMA framework to ensure that the article selection process is carried out systematically and transparently. Articles were obtained from academic databases such as Scopus, Google Scholar, ScienceDirect, Springer, and Taylor & Francis using keywords related to workplace-based ELT, hospitality English, and Task-Based Language Teaching (TBLT). After going through the screening and eligibility process, as many as 15 articles were selected for analysis. The results of the study showed that the most widely used approaches were Task-Based Language Teaching (TBLT), Technology-Enhanced Language Learning (TELL), coaching and mentoring, and blended learning. Among these approaches, TBLT has proven to be the most effective in improving the speaking fluency, communicative competence, and confidence of hotel employees. Factors such as contextual materials, institutional support, participant motivation, and ongoing communication practices contribute to the success of the training. However, time, budget, and high staff turnover remain major challenges in the sustainability of ELT programs in the hospitality industry.